The City of Tacoma will be recognized for being a digital city at the National League of Cities annual conference next week in Seattle.
The Center for Digital Government and Digital Communities program announced today it ranked the City in the top-ten in the United States this year for its information technology initiatives.
“It’s exciting for Tacoma to be recognized for the work it has done to improve citizen access to government services,” said Jack Kelanic, City of Tacoma interim director of the Information Technology Department. “We’ve leveraged technology by providing cleaner and more functional web sites, new online payment options, a citizen request portal called CityQA and established basic 311 telephone services connecting citizens with the City’s customer services center.”
In the first month, the City fielded 290 online citizen requests with CityQA and registered more than 24,000 users on its new utility payment portal.
“In addition to providing improved citizen access, these tools lead to more informed business decisions and accountability,” Kelanic said. “Tacoma is seeing steady adoption of the new digital services.”
The City was invited to apply for the award, which started in 2000 and is open to all U.S. cities, towns and villages with populations of 30,000 residents or greater. The survey assessed the implementation of new technologies to increase efficiency and decrease operating costs.